1. Select Product: Choose the chocolate type and flavor you desire from our range of handmade delights.
2. Select Foil and Quantity: Pick the foil color that suits your preference and specify the quantity you need for your order.
3. Select Plexi Tag Design: Customize your order by selecting a plexi tag design that matches your occasion or branding.
4. Select Font: Personalize your tag further by choosing a font style that best complements your message or theme.
5. Complete Order: Once you've made all your selections, simply finalize your order, and we'll take care of the rest, ensuring your chocolates are crafted to perfection and delivered promptly.

Contact us for any problems with your order at support@elisememories.com

Yes, we proudly offer international shipping for our exquisite customized chocolates. Regardless of where you are in the world, you can indulge in the decadent delights of our creations. From the vibrant streets of Paris to the tranquil shores of Bali, our chocolates can find their way to your doorstep, ensuring that no chocolate lover is left without the opportunity to experience our delectable treats.

Please note that international shipping rates and delivery times may vary depending on your location. For more specific information regarding international shipping options and associated costs, feel free to reach out to our dedicated customer support team. They'll be delighted to assist you in making your international chocolate dreams a reality.

Due to health, safety, and the custom nature of our products, all items are made to order specifically for you. Therefore, we cannot accept returns.

If you're not satisfied with your chocolates for any reason, please contact us at support@elisememories.com, and we'll do our best to resolve the issue.

Are you seeking to delight a cherished soul with the sweetness of chocolate on their birthday or another cherished occasion? Let us aid you in weaving the warmth of your sentiments into your gift. Upon selecting your desired chocolate, seek out the enchanting option labeled ‘ADD A FREE GIFT MESSAGE CARD’. There, within a tender box of opportunity, pour forth your heartfelt words. Each sentiment lovingly crafted shall be embraced by us, transcribed with care, and delicately nestled alongside your chosen gift.

Kindly note, we extend the grace of one elegantly penned note per complete order, rather than individualized missives for each delightful item within.

At Elise Memories, we are committed to sustainability and environmental responsibility. We understand the importance of reducing our ecological footprint, which is why we strive to use packaging materials that are as eco-friendly as possible.

While we prioritize sustainability in our packaging choices, the recyclability of our materials may vary depending on the specific product and its components. We are continuously exploring new packaging solutions and materials to minimize waste and promote recycling.

For detailed information about the recyclability of the packaging materials used for your specific customized chocolate order, please don't hesitate to contact our customer support team. They will be more than happy to provide you with the necessary details and answer any questions you may have regarding our packaging practices and environmental initiatives.

Thank you for joining us in our efforts to protect our planet and create a more sustainable future through conscious consumption.

At Elise Memories, our process revolves around transforming high-quality chocolates into personalized works of art. Here's how we bring your chocolate dreams to life:

Premium Chocolate Selection: We start by sourcing the finest-quality chocolates from trusted suppliers who meet our standards for taste and texture.

Customization: Your journey begins with selecting your favorite chocolates and choosing from a variety of decorations, colors, and designs to make each piece uniquely yours.

Artisan Decoration: Our skilled artisans then meticulously handcraft each chocolate, applying your chosen decorations with precision and care. Whether it's delicate drizzles, edible gold accents, or intricate designs, we ensure that every piece is crafted to perfection.

Packaging: Once the customization is complete, we carefully package each chocolate to preserve its freshness and presentation during shipping.

Our dedication to craftsmanship and attention to detail ensure that each chocolate creation is a masterpiece, ready to delight and impress.

Some countries do have specific delivery restrictions; these can be based on weight, size, price, contents, dietary, alcohol or religious reasons. Got a specific question? Get in touch using our enquiry form or email us support@elisememories.com

At Elise Memories, we strive to provide the best possible shipping experience for our customers. While we currently do not offer specific-day delivery, we work with trusted shipping partners to ensure that your order is delivered in a timely manner. If you have any specific delivery requirements or urgent requests, please reach out to our customer support team, and we'll do our best to accommodate your needs.

At Elise Memories, we strive to provide the best possible shipping experience for our customers. While we currently do not offer specific-time delivery, we work with trusted shipping partners to ensure that your order is delivered in a timely manner. If you have any specific delivery requirements or urgent requests, please reach out to our customer support team, and we'll do our best to accommodate your needs.

At Elise Memories, we understand that you might want to send your order directly to the recipient as a gift. During the checkout process, you'll have the option to enter the recipient's address as the shipping address. Simply provide their name and address details, and we'll ensure that the package is sent directly to them. Additionally, if you'd like to include a personalized message or special instructions, you can do so by adding a note during checkout. If you have any further questions or need assistance with this process, feel free to contact our customer support team, and we'll be happy to help!

At Elise Memories, we offer the convenience of combining orders for multiple recipients based at the same address. During the checkout process, if you're placing separate orders for different recipients but they are all being sent to the same address, please reach out to our customer support team with the order numbers. We'll be happy to assist you in combining the orders to save on delivery costs wherever possible. Simply contact us with the relevant details, and we'll ensure that your orders are consolidated efficiently. If you have any other questions or need further assistance, please don't hesitate to reach out to us.

You can pay for your order using a variety of payment methods! Your payment method is charged at the time the order is placed, including for those items that are shipping later and/or made-to-order. This will ensure that your order is placed in the queue to be fulfilled and shipped as soon as possible.

Please note that once the order has been placed, we are unable to change the method of payment and/or currency.

• Credit and Debit Visa Card

We currently accept the following credit cards: Visa, Mastercard, and American Express If you have an Elise Memories account, your default billing information will appear at checkout. Otherwise, you can manually enter the payment details at the time you place the order. Kindly note that depending on the restrictions on your card, the transaction may be declined by the bank.

Elise Memories reserves the right to detect and check the validity of the card used and may decline transactions depending on the result of these checks.

• Paypal

Simply click the PayPal option during checkout where you will be asked to log into your PayPal account. Once the order is completed, you will be redirected to the Elise Memories site.

• Shoppay

Buy now pay in installments using Shop Pay. Read their terms of service and privacy policy.

• Elise Memories Digital and Physical Cards

You can choose to pay for all or part of your online order with Elise Memories gift cards. For a Physical Gift Card, simply enter the code shown on the back of the card by clicking “Apply a gift card” during step 3 of checkout. For a Digital Gift Card, you can enter the code at checkout.

The value of your gift card will be automatically deducted from the order. Should a balance be owed, you can use a credit card or PayPal. Kindly note that you can only use (1) one gift card per transaction. Gift card is only redeemable in the currency it was issued in. Elise Memories cannot be held responsible for lost, stolen, or misused gift cards. Gift cards cannot be replaced or redeemed for cash (except as required by law), even if lost or stolen.

You can check your balance in your Elise Memories  profile. If you haven’t created one yet, go ahead and create one now. Sign in and select “Gift Card” in your profile, then enter the card number. Your remaining balance will be shown there. For full terms and conditions, click here!

Yes. We offer special pricing for large and corporate orders. Email us at support@elisememories.com with the quantity, your event date and what you need, and our team will prepare an offer for you.

Click the account icon at the top of the page and enter your email address. We'll email you a 6-digit code: enter it and you're signed in. There is no password to remember, and there's no separate sign-up: signing in for the first time creates your account.

After signing in, open Orders to see all your orders and their current status. When your order ships, we also email you a tracking link so you can follow it all the way to your door.

After signing in, open Profile. There you can change your name and add, edit or remove your saved addresses.

Every marketing email from us has an unsubscribe link at the bottom. You can also email us at support@elisememories.com and we'll update your preferences for you.

Items you add to your cart stay there until you check out or remove them, or until your browser's cookies are cleared. We don't have a wish list at the moment.

Your feedback matters to us! You can share your thoughts by selecting the product you want to review, scrolling down below the product image, clicking on 'Reviews', and hitting 'Write A Review'. Your words help us improve and inspire others, so let's spread the love for great chocolate experiences!

Your order confirmation email may take up to 30 minutes to arrive, so please check your spam or promotions folder too. You can also sign in to your account and open Orders to see your order and its status. Can't see your order there? Please get in touch via Live Chat or WhatsApp, with your email address and ZIP code to hand.

Your order number appears on screen as soon as you finish placing your order. It's also in your order confirmation email, which usually arrives within 30 minutes, and in Orders when you sign in to your account.

Once your order is placed, our team promptly begins picking and packing it. Once this process is underway, changes to your order become difficult. However, if you urgently need to make a change, we'll do our utmost to assist you, though it may not always be feasible. Please reach out to us as soon as possible via Live Chat or whatsapp business. Kindly refrain from emailing us for order changes, as we may not receive your request in time.

Sign in to your account and open Orders to see the current status of your order. Once your order has been lovingly dispatched, we'll send you a dispatch confirmation email with a tracking link, so you can follow your chocolate's journey every step of the way.

Absolutely! During the online checkout process, after entering the delivery details, you'll have the opportunity to include a complimentary gift message card with your order. To add that extra touch of elegance, you can also opt to purchase a gift bag or gift box, ensuring your gift arrives in style. It's worth noting that while most items can be beautifully packaged, there are some products that might be too large or heavy for our standard gift wrapping options. (Ugur a sorulacak)

During the online checkout process, after you've entered the necessary delivery information, you'll encounter the option to include a complimentary gift message card. Simply type your heartfelt message, limited to 200 characters, into the designated 'Personal Message' box. (ugur a sorulacak)

During the online checkout process, while you're selecting your delivery preferences, you'll come across a section labeled 'Delivery Instructions'. Expand this section, then check the box marked 'Secret Admirer', and we'll ensure your gift is sent anonymously, adding a touch of mystery to your gesture. (ugur a sorulacak)

Check that your email address is typed correctly, and look in your spam or promotions folder. Codes expire after a short time, so you can always request a new one. If you can't remember which email you used, it's the one your order confirmation was sent to. Still stuck? Message us on Live Chat or WhatsApp and we'll help.

For your security, you're signed out after a while without activity, and we may ask you to sign in again before showing your orders or personal details. Just enter your email and the new code we send you. On a shared device, remember to sign out when you're done.