1. Select Product: Choose the chocolate type and flavor you desire from our range of handmade delights.
2. Select Foil and Quantity: Pick the foil color that suits your preference and specify the quantity you need for your order.
3. Select Plexi Tag Design: Customize your order by selecting a plexi tag design that matches your occasion or branding.
4. Select Font: Personalize your tag further by choosing a font style that best complements your message or theme.
5. Complete Order: Once you've made all your selections, simply finalize your order, and we'll take care of the rest, ensuring your chocolates are crafted to perfection and delivered promptly.

Contact us for any problems with your order at support@elisememories.com

Yes, we proudly offer international shipping for our exquisite customized chocolates. Regardless of where you are in the world, you can indulge in the decadent delights of our creations. From the vibrant streets of Paris to the tranquil shores of Bali, our chocolates can find their way to your doorstep, ensuring that no chocolate lover is left without the opportunity to experience our delectable treats.

Please note that international shipping rates and delivery times may vary depending on your location. For more specific information regarding international shipping options and associated costs, feel free to reach out to our dedicated customer support team. They'll be delighted to assist you in making your international chocolate dreams a reality.

Due to health, safety, and the custom nature of our products, all items are made to order specifically for you. Therefore, we cannot accept returns.

If you're not satisfied with your chocolates for any reason, please contact us at support@elisememories.com, and we'll do our best to resolve the issue.

Are you seeking to delight a cherished soul with the sweetness of chocolate on their birthday or another cherished occasion? Let us aid you in weaving the warmth of your sentiments into your gift. Upon selecting your desired chocolate, seek out the enchanting option labeled ‘ADD A FREE GIFT MESSAGE CARD’. There, within a tender box of opportunity, pour forth your heartfelt words. Each sentiment lovingly crafted shall be embraced by us, transcribed with care, and delicately nestled alongside your chosen gift.

Kindly note, we extend the grace of one elegantly penned note per complete order, rather than individualized missives for each delightful item within.

At Elise London, we are committed to sustainability and environmental responsibility. We understand the importance of reducing our ecological footprint, which is why we strive to use packaging materials that are as eco-friendly as possible.

While we prioritize sustainability in our packaging choices, the recyclability of our materials may vary depending on the specific product and its components. We are continuously exploring new packaging solutions and materials to minimize waste and promote recycling.

For detailed information about the recyclability of the packaging materials used for your specific customized chocolate order, please don't hesitate to contact our customer support team. They will be more than happy to provide you with the necessary details and answer any questions you may have regarding our packaging practices and environmental initiatives.

Thank you for joining us in our efforts to protect our planet and create a more sustainable future through conscious consumption.

At Elise London, our process revolves around transforming high-quality chocolates into personalized works of art. Here's how we bring your chocolate dreams to life:

Premium Chocolate Selection: We start by sourcing the finest-quality chocolates from trusted suppliers who meet our standards for taste and texture.

Customization: Your journey begins with selecting your favorite chocolates and choosing from a variety of decorations, colors, and designs to make each piece uniquely yours.

Artisan Decoration: Our skilled artisans then meticulously handcraft each chocolate, applying your chosen decorations with precision and care. Whether it's delicate drizzles, edible gold accents, or intricate designs, we ensure that every piece is crafted to perfection.

Packaging: Once the customization is complete, we carefully package each chocolate to preserve its freshness and presentation during shipping.

Our dedication to craftsmanship and attention to detail ensure that each chocolate creation is a masterpiece, ready to delight and impress.

Some countries do have specific delivery restrictions; these can be based on weight, size, price, contents, dietary, alcohol or religious reasons. Got a specific question? Get in touch using our enquiry form or email us support@elisememories.com

At Elise London, we strive to provide the best possible shipping experience for our customers. While we currently do not offer specific-day delivery, we work with trusted shipping partners to ensure that your order is delivered in a timely manner. If you have any specific delivery requirements or urgent requests, please reach out to our customer support team, and we'll do our best to accommodate your needs.

At Elise London, we strive to provide the best possible shipping experience for our customers. While we currently do not offer specific-time delivery, we work with trusted shipping partners to ensure that your order is delivered in a timely manner. If you have any specific delivery requirements or urgent requests, please reach out to our customer support team, and we'll do our best to accommodate your needs.

At Elise London, we understand that you might want to send your order directly to the recipient as a gift. During the checkout process, you'll have the option to enter the recipient's address as the shipping address. Simply provide their name and address details, and we'll ensure that the package is sent directly to them. Additionally, if you'd like to include a personalized message or special instructions, you can do so by adding a note during checkout. If you have any further questions or need assistance with this process, feel free to contact our customer support team, and we'll be happy to help!

At Elise London, we offer the convenience of combining orders for multiple recipients based at the same address. During the checkout process, if you're placing separate orders for different recipients but they are all being sent to the same address, please reach out to our customer support team with the order numbers. We'll be happy to assist you in combining the orders to save on delivery costs wherever possible. Simply contact us with the relevant details, and we'll ensure that your orders are consolidated efficiently. If you have any other questions or need further assistance, please don't hesitate to reach out to us.

You can pay for your order using a variety of payment methods! Your payment method is charged at the time the order is placed, including for those items that are shipping later and/or made-to-order. This will ensure that your order is placed in the queue to be fulfilled and shipped as soon as possible.

Please note that once the order has been placed, we are unable to change the method of payment and/or currency.

• Credit and Debit Visa Card

We currently accept the following credit cards: Visa, Mastercard, and American Express If you have a Elise London account, your default billing information will appear at checkout. Otherwise, you can manually enter the payment details at the time you place the order. Kindly note that depending on the restrictions on your card, the transaction may be declined by the bank.

Elise London reserves the right to detect and check the validity of the card used and may decline transactions depending on the result of these checks.

• Paypal

Simply click the PayPal option during checkout where you will be asked to log into your PayPal account. Once the order is completed, you will be redirected to the Elise London site.

• Shoppay

Buy now pay in installments using Shop Pay. Read their terms of service and privacy policy.

• Elise London Digital and Physical Cards

You can choose to pay for all or part of your online order with Elise London gift cards. For a Physical Gift Card, simply enter the code shown on the back of the card by clicking “Apply a gift card” during step 3 of checkout. For a Digital Gift Card, you can enter the code at checkout.

The value of your gift card will be automatically deducted from the order. Should a balance be owed, you can use a credit card or PayPal. Kindly note that you can only use (1) one gift card per transaction. Gift card is only redeemable in the currency it was issued in. Elise London cannot be held responsible for lost, stolen, or misused gift cards. Gift cards cannot be replaced or redeemed for cash (except as required by law), even if lost or stolen.

You can check your balance in your Elise London  profile. If you haven’t created one yet, go ahead and create one now. Sign in and select “Gift Card” in your profile, then enter the card number. Your remaining balance will be shown there. For full terms and conditions, click here!

Yes, at Elise London, we value our corporate customers and offer special discounts for large orders. If you're considering placing a sizable order for corporate gifting or any other purpose, please contact our corporate sales team directly. Our dedicated team will be delighted to assist you in exploring our corporate discount options and ensuring that your order meets your specific requirements. We understand the importance of corporate gifting and aim to provide tailored solutions that meet your budget and preferences. Feel free to reach out to our corporate sales team for personalized assistance with your large orders. We look forward to serving you!

To update your password, simply log in to your Elise London account by clicking on the 'XXX’ button located in the top right-hand corner of the screen. Once logged in, navigate to the 'XXX’ section and select 'My Details'. From there, you'll find the option to change your current password. Follow the prompts to enter your new password securely. If you encounter any difficulties or have further questions, don't hesitate to contact our customer support team for assistance. We're here to help ensure a seamless experience for our valued customers at Elise London.

At Elise London, we understand the importance of convenience and flexibility in your shopping experience. When you add an item to your basket, it remains there until you complete the checkout process, manually remove it, or clear your cookies/cache. Additionally, we offer a 'Wish List' feature, allowing you to keep track of desired items for future consideration. These items will be securely stored until you decide to purchase or remove them from your Wish List. Should a product become unavailable, it will automatically be removed from your bag, ensuring accurate inventory management. We strive to provide a seamless and hassle-free shopping journey for our valued customers.

To access your order history, start by clicking on the 'ME' button located in the top right-hand corner of the screen. Log in using your registered email address. Once logged in, navigate to the ‘XXXX’ section by clicking on the VIP.ME button at the top of the screen. Among the list of options, you'll find 'Order History', which will provide you with a comprehensive view of all your previous orders. Should you encounter any difficulties or have further inquiries, feel free to reach out to our customer support team for prompt assistance. At Elise London, we're committed to ensuring that your shopping experience is smooth and enjoyable.

To manage your communication preferences, simply follow these easy steps:

• Click on the ‘ME’ option located in the top right-hand corner of your screen.
• Log in using your email address.
• After logging in, locate and click on the 'VIP.ME' button at the top of your screen.
• You will be presented with various options, including ‘My Details’.
• Choose ‘Contact Preferences’ from the available options.
• Select the types of communication you wish to receive from us.

By customizing your contact preferences, you can tailor your experience to receive only the communications that matter most to you. We value your preferences and strive to provide a personalized experience that enhances your interaction with our brand.

Your feedback matters to us! You can share your thoughts by selecting the product you want to review, scrolling down below the product image, clicking on 'Reviews', and hitting 'Write A Review'. Your words help us improve and inspire others, so let's spread the love for great chocolate experiences!

To update your address details, simply follow these steps: Click on 'ME' located in the top right-hand corner and log in using your email address. After logging in, click on the 'VIP.ME' button at the top of your screen. You'll then see a list of options. Select 'My Details', then navigate to 'Address Book'. Here, you can manage your primary address as well as any previously saved addresses. If needed, you can also choose to 'Add New Address'.

To manage your payment cards, please follow these steps: Start by clicking on ‘ME’ located in the top right-hand corner and log in using your email address. After logging in, click on the ‘VIP.ME’ button at the top of your screen. From there, select ‘Wallet’ from the list of options. Here, you’ll find a list of all the payment cards you’ve used previously. You can choose to delete any cards that you no longer need or add a new payment method if necessary.

Your order confirmation email may take up to 30 minutes to arrive. If you still haven’t received anything after 30 minutes, you can log in to your online account and head to the ‘Hello’ section. From here, you will see your ‘Order History’ and the current status of your order. Can’t see your order here? Please get in touch via Live Chat or whatsapp. Please have your email address and postcode to hand.

To view your order history and check the status of your orders, simply log in to your online account and navigate to the 'Hello' section. Within the 'Hello' section, you'll find your 'Order History' where you can track the progress of all your orders.

Once you've finished placing your order, your order number will appear on the screen. If you happen to miss it, don't worry! Your order confirmation email, typically sent within 30 minutes of placing your order, will also include your order number. Alternatively, you can log in to your online account and head to the 'Hello' section. There, you'll find your 'Order History' along with the current status of your order, including the order number.

Once your order is placed, our team promptly begins picking and packing it. Once this process is underway, changes to your order become difficult. However, if you urgently need to make a change, we'll do our utmost to assist you, though it may not always be feasible. Please reach out to us as soon as possible via Live Chat or whatsapp business. Kindly refrain from emailing us for order changes, as we may not receive your request in time.

To track your chocolate happiness, simply log in to your online account and visit the ‘Hello’ section. There, you'll find your ‘Order History’ along with the real-time status of your order. Once your order has been lovingly dispatched, we'll send you a despatch confirmation email. This email will include a tracking link, allowing you to follow your chocolate's journey every step of the way. Additionally, we'll keep you updated with regular delivery notifications.

Absolutely! During the online checkout process, after entering the delivery details, you'll have the opportunity to include a complimentary gift message card with your order. To add that extra touch of elegance, you can also opt to purchase a gift bag or gift box, ensuring your gift arrives in style. It's worth noting that while most items can be beautifully packaged, there are some products that might be too large or heavy for our standard gift wrapping options. (Ugur a sorulacak)

During the online checkout process, after you've entered the necessary delivery information, you'll encounter the option to include a complimentary gift message card. Simply type your heartfelt message, limited to 200 characters, into the designated 'Personal Message' box. (ugur a sorulacak)

During the online checkout process, while you're selecting your delivery preferences, you'll come across a section labeled 'Delivery Instructions'. Expand this section, then check the box marked 'Secret Admirer', and we'll ensure your gift is sent anonymously, adding a touch of mystery to your gesture. (ugur a sorulacak)

If you've used the email address before, there might already be an account associated with it. Try logging in using that email address on the login screen. If you can't recall your password, refer to the section titled 'What if I've forgotten my password?' for instructions on resetting it.

If you're encountering this issue, it's likely due to an incorrect password, an email address that hasn't been registered, or an inactive account. Make sure you're registered with us, and if you already have an account, avoid attempting to register again using the same details as it won't be successful. If you've forgotten your password, refer to the section titled 'What if I've forgotten my password?' for instructions on resetting it.

If you've forgotten your password, don't worry. On the login screen, you'll find a 'Forgotten password?' option located below the section for returning customers. Simply click on this link and follow the instructions. You'll be prompted to enter your email address, after which you'll receive an email with details on how to reset your password.

Please ensure that your email address is entered correctly in the format username@domain.com (or .net, .org, etc.). If you have multiple email addresses, double-check that you're using the correct combination of email address and password for the account you're attempting to log in to.

If your device automatically fills in login fields, verify that the details being filled are accurate and up to date. This ensures that you're using the correct login credentials for your account.

It's possible that you've been automatically logged out due to inactivity for security and privacy reasons. We require you to sign in to your account whenever we need to verify your identity, such as when accessing account or order information, or making changes to your personal details or saved payment cards.

If you're using a shared device, especially one that others may have access to, ensure that you sign out before leaving to maintain the security of your account and personal information.

Upon logging in, you'll be directed to the "My Account" section of our website. Here, you'll have access to various features including viewing your order history, updating your personal details, managing your subscriptions, viewing or updating your saved cards, tracking orders, and specifying your communication preferences.