Privacy Policy

Elise Memories (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, elisememories.com, place an order, contact us, or use our services.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website.

1. Information We Collect

We may collect personal information that you provide to us when you visit our website, place an order, create an account, subscribe to our email or SMS marketing, contact us, complete a form, or interact with our services.

This information may include:

Your name
Email address
Phone number
Shipping address
Billing address
Order details
Personalization details, such as names, dates, logos, event information, and design preferences
Payment and billing information processed securely by our payment providers
Communication preferences
Messages, requests, or other information you send to us

We may also collect certain information automatically when you visit our website, such as your IP address, browser type, device information, pages visited, referring website, and interactions with our website.

2. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar tracking technologies to improve your browsing experience, understand how visitors use our website, remember your preferences, support shopping cart functionality, and provide relevant marketing.

For example, cookies may be used to keep track of items added to your shopping cart, including when a cart is abandoned before completing a purchase. This information may be used to send cart reminder messages by email or SMS, where permitted.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect some features of our website.

3. How We Use Your Information

We may use the information we collect for the following purposes:

To process and fulfill your orders
To prepare personalized or custom-made products
To communicate with you about your order
To send design previews, order updates, shipping updates, and customer service messages
To respond to your questions, requests, or complaints
To process payments securely
To arrange shipping and delivery
To send marketing emails or SMS messages if you have opted in
To send abandoned cart reminders where permitted
To improve our website, products, and customer experience
To prevent fraud, unauthorized transactions, or misuse of our website
To comply with legal, tax, accounting, and regulatory obligations

4. SMS Marketing and Abandoned Cart Messages

If you choose to receive SMS marketing messages from us, we may collect your phone number and consent information.

Our website may use cookies and similar technologies to help keep track of items placed in your shopping cart, including when you abandon your cart before completing a purchase. This information may be used to determine when to send cart reminder messages by SMS.

You can opt out of SMS marketing messages at any time by following the unsubscribe instructions provided in the message.

Text messaging originator opt-in data and consent will not be shared with any third parties for their own marketing purposes.

5. Email Marketing

If you subscribe to our email marketing, we may use your email address to send you updates, promotions, product information, and special offers.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

Even if you unsubscribe from marketing messages, we may still send you important transactional or service-related messages about your order.

6. Sharing Your Information

We do not sell your personal information.

We may share your information only when necessary to operate our business and provide our services, including with:

Payment processors
Shipping carriers and delivery providers
Website hosting and e-commerce platforms
Email and SMS marketing providers
Customer service tools
Analytics and advertising providers
Professional advisors, such as accountants or legal advisors
Government authorities, customs authorities, or law enforcement when required by law

These third parties are only provided with the information necessary to perform their services.

7. Payments

Payment information is processed securely by our payment providers. We do not store full credit card numbers on our systems.

Your payment information is handled by secure third-party payment processors according to their own security and privacy standards.

8. Personalized Order Information

Because many of our products are personalized, we may collect details such as names, event dates, logos, text, colors, design preferences, and other customization information.

This information is used only to prepare your order, communicate with you about your design, and fulfill your purchase.

Customers are responsible for ensuring that they have the right to use any names, logos, images, or artwork submitted for personalization.

9. Data Retention

We keep your personal information only for as long as necessary to provide our services, fulfill orders, comply with legal, tax, accounting, and regulatory obligations, resolve disputes, and enforce our policies.

When your information is no longer needed, we will delete it or keep it only in a secure and limited form where legally required.

10. Security of Your Information

We take reasonable security measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

11. Your Rights and Choices

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications
Withdraw consent where processing is based on consent
Request information about how your data is used or shared

To exercise your rights, please contact us at support@elisememories.com.

12. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to delete such information.

13. International Customers

If you access our website from outside the country where our business or service providers are located, your information may be transferred to, stored, or processed in another country.

By using our website and placing an order, you understand that your information may be processed in countries that may have different data protection laws than your country of residence.

14. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Your continued use of our website after changes are posted means that you accept the updated Privacy Policy.

Last updated: June 29, 2026

16. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Elise Memories
Email: support@elisememories.com
Website: elisememories.com