Personalised Flower Head Chocolate Neapolitans

Due to health, safety, and the custom nature of our products, all items are made to order specifically for you. Therefore, we cannot accept returns.

If you're not satisfied with your chocolates for any reason, please contact us at support@elisememories.com, and we'll do our best to resolve the issue.

We recognize the significance of timely delivery. Our processing times, which vary by product, are listed directly below each item description and are regularly updated to ensure accuracy. If you have any concerns about meeting a specific deadline, please contact us.

Once your order is placed, our team promptly begins picking and packing it. Once this process is underway, changes to your order become difficult. However, if you urgently need to make a change, we'll do our utmost to assist you, though it may not always be feasible. Please reach out to us as soon as possible via Live Chat or whatsapp business. Kindly refrain from emailing us for order changes, as we may not receive your request in time.

To track your chocolate happiness, simply log in to your online account and visit the ‘Hello’ section. There, you'll find your ‘Order History’ along with the real-time status of your order. Once your order has been lovingly dispatched, we'll send you a despatch confirmation email. This email will include a tracking link, allowing you to follow your chocolate's journey every step of the way. Additionally, we'll keep you updated with regular delivery notifications.